Real Supply ("Company," "we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, communicate with us, or interact with us in any other way.

1. Information We Collect

Information you voluntarily provide

• Name, company name, job title
• Email address, phone number, mailing address
• Information you provide in quote requests, contact forms, RFQs, or surveys
• Payment information (handled by third-party processors – we do not store full card details)
• Any other information you choose to provide when communicating with us

Information collected automatically

• IP address, browser type & version, operating system
• Device information, screen resolution
• Pages visited, time spent, referring/exit pages
• Approximate geographic location (derived from IP)
• Cookies, usage data, and similar tracking technologies (see section 3)

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to inquiries, quotes, orders, and support requests
• To provide, maintain, and improve our products and services
• To send transactional emails (order confirmations, shipping updates, invoices)
• To send marketing communications (only with your consent where required)
• To comply with legal obligations, resolve disputes, and enforce agreements
• To detect, prevent, and address fraud, security issues, or technical problems
• For internal analytics, quality control, and business development

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site usage, and deliver personalized content. You can manage preferences via your browser or our cookie banner.

Types of cookies we use:

• Necessary – required for site functionality
• Analytics – e.g., Google Analytics to understand visitor behavior
• Marketing – for relevant advertising (if enabled)

4. Sharing Your Information

We do not sell personal information. We may share data with:

• Service providers (hosting, email, CRM, shipping, payment processors)
• Business partners to fulfill orders/services
• Legal authorities when required by law
• Successors in case of merger/acquisition

5. International Data Transfers

Data may be transferred to and processed in the United States or other countries. We use appropriate safeguards (e.g., Standard Contractual Clauses) for such transfers.

6. Data Security

We implement reasonable safeguards to protect your information, though no transmission or storage method is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

• Access, correct, or delete your data
• Opt-out of marketing
• Withdraw consent
• Request restriction or portability
• Lodge a complaint with a supervisory authority

Contact us to exercise these rights.

8. Data Retention

We keep personal information only as long as necessary for the purposes described, legal obligations, or dispute resolution (typically 7 years for accounting/tax records).

9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from children under 16.

10. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted here with a new "Last updated" date. Please review regularly.